We currently offer shipping in the US and to most US military bases around the world. Shipping is charged as a flat rate on all orders based on the products purchased. This rate will be assessed at the time of your purchase.
Please be aware that we are not responsible for what happens to shipments once they leave our facility. After an order leaves us, it then becomes the responsibility of the carrier and the customer. Once we have passed orders to a third party for delivery, we are not responsible for any errors, delays, or damages made by that party. We are also not responsible for any items that are lost by third parties or that have not been received by customers, particularly if the order is marked as “delivered” by the carrier.
Highest on our list of values is providing the best customer experience that we can possibly offer. With that said, if you are not completely satisfied with your purchase for any reason, please contact us so that we can address the issue and work toward a satisfactory resolution.
Please see below for more information on our policies concerning returns and refunds.
If any of our products arrive damaged or with obvious manufacturer defects. We will replace it immediately, at no cost to you. To have an item replaced, customers must contact us within 5 days of delivery of the item(s) in question. The customer must also provide photos of the damage or defects to the item(s). If a customer is reporting a damaged item, a photograph of the item and the packaging that it was shipped in is required. If the customer is reporting a manufacturer defect, only a photo of the defective item is required.
Customers will not need to return these items to us unless requested by the representative that is assisting you.
If a customer realizes that they have purchased an item in error (for example, selected a deck of playing cards thinking that it had the features of another) that item can be exchanged or returned for a full refund as long as the item’s seal has not been broken.
All returns must be postmarked within 15 days of the delivery date.
All returned items must be in new and unused condition, with all original tags and labels attached.
If a customer realizes that we have shipped an item in error we will have the proper item(s) shipped to you immediately at no additional cost to you. In most cases, customers will not be required to return the item that was sent in error, unless otherwise requested by the representative assisting you.
Please let us know of any errors that we may have made within 5 days of delivery.
Before returning an item, please make sure that you have contacted us so that we can approve and properly facilitate your return. To return, place the item securely in its original packaging and mail your return to the following address:
1075 Peachtree Street Suite 6
Atlanta, GA 30309
Please note, you will be responsible for all return shipping charges unless the return of an item is requested by us due to an error on our part. We strongly recommend that you use a trackable method to mail your return. If a return is requested by us, due to our error, you may be issued a prepaid shipping label for your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 3 business days from the receipt of your item to process your return or exchange. Refunds will be processed immediately after the approval of the condition of your return. Your refund will arrive based on the timeline and policies your financial institution. We will notify you via phone or email when your return has been processed.
If your item has been delayed, has not been processed, or has not been shipped you may request a refund at any time.